Frequently Asked

Questions

Please see our list of pre-answered questions if you would like to learn more about our services.

Common Hosting Questions

We hope the list below helps you find the answer you need!

LiteSpeed web server is a high-performance Apache drop-in replacement. LSWS is the 4th most popular web server on the internet and the #1 commercial web server. Performance up to 20x faster than Apache with a small memory footprint and increased scalability.

MariaDB is a drop-in replacement for MySQL meaning it follows the same schemas and structure therefore is compatible with your current scripts/software that require mySQL. The difference is faster and safer data replication.

Our servers are located in Lansing, Michigan, USA and Amsterdam, Netherlands. Use the following links to conduct a speed test: US Datacenter | NL Datacenter

Yes you can obtain jailed SSH access on all web hosting packages. Simply log a new support ticket for setup instructions.

Yes, we’ll transfer your website for free within the first 30 days. If you require transfers outside of this window, we can do it for a fee, or provide you with resources on how to do this yourself.

With Virtual Private Server (VPS) Hosting, the entire file system of the machine is dedicated to you. This means, unlike our Cloud Hosting, all of the disk space, RAM, virtual CPU cores, etc. will be dedicated to you.

Most people don’t start out with a VPS plan. Often, we find customers upgrade to a VPS when they’ve outgrown their Cloud Hosting plan. If your website begins using too much of your allocated virtual or physical memory, our technicians will often recommend upgrading to a VPS to allow continued use.

When you purchase your VPS plan, you will be asked to assign the host name. Most customers use subdomains such as server1.companyname.com or alpha.companyname.com. Your name servers will often share the same domain as your host name meaning they would be ns1.companyname.com and ns2.companyname.com.

Yes, our VPS plans all come with complete root SSH access.

All of our VPS hosting packages come with 1 dedicated IP address for your private name servers. If you need more, you can purchase them. However, our anti-SPAM and abuse team will have to approve any request greater than 3 IPs. Please note SEO is not a valid reason for additional IPs.

Ask Us Directly

If you don’t see the answer to your question on the list above, you can submit your question to us below!